If you’ve been injured by the negligent act of another person or company, you have only one shot at getting justice in the claims process. There are no do-overs; it must be done correctly from the beginning. If you do not believe that your attorney is interested in your case or if you form the belief that you attorney is too busy to focus on your case and your needs, then you should change attorneys.
My policy, when faced with this scenario, is to offer to contact the current attorney to let him know that the client is looking for another lawyer for representation, and if he wants to keep his client he needs to do a better job of communicating with his client. If I can intervene and help restore an attorney-client relationship, I will do so. However, when a client’s faith in his attorney is so damaged that he is not interested in having that relationship restored, its time to change lawyers.
You have a right expect frequent communication from your lawyer and his staff, to be kept up to date on important events in your case, and to have your questions answered. If you are not getting this, make an appointment to meet with your attorney, face to face, and get the information you deserve. If your attorney will not meet with you or improve his communication with you, then you should exercise your right as a client and find another attorney who will be eager to work with you and provide a higher level of professionalism.